Privacy Policy

Last updated: 5 August 2026

The Ben Buckler ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from thebenbuckler.com (the "Site"), in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Site, you agree to the collection and use of your information as described in this policy.

1. Who We Are

The Ben Buckler is operated by The Ben Buckler Whisky Company Pty Ltd (ACN 688 876 593), of 40 Lime Street, Sydney NSW 2000, Australia.

For any privacy-related questions, contact us at: 📧 info@thebenbuckler.com

2. Personal Information We Collect

We may collect the following types of personal information:

Contact details — name, email address, phone number, delivery and billing address
Order and payment information — purchase history, payment method details (processed securely by our payment provider; we do not store full card details)
Account information — if you create an account, your login details and order preferences
Marketing preferences — email subscription status and engagement data (via Klaviyo)
Technical data — IP address, browser type, device information, and browsing behaviour on our Site (via cookies and analytics tools)
Age verification data — as an alcohol retailer, we may collect information to confirm you are 18 years or older
Communications — any information you provide when contacting us via email, forms, or social media

3. How We Collect Your Information

We collect personal information:

Directly from you when you place an order, create an account, subscribe to our newsletter, enter a competition, or contact us
Automatically through cookies and similar tracking technologies when you browse our Site
From third parties, such as our payment processor, delivery partners, or marketing platforms, where necessary to fulfil your order or provide our services

4. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including delivery and payment processing
Verify your age in line with responsible service of alcohol obligations
Communicate with you about your order, account, or enquiries
Send you marketing communications, where you have opted in (you may unsubscribe at any time)
Improve our Site, products, and customer experience
Run competitions or promotions you enter, verify eligibility, and contact winners (see the specific Terms & Conditions for each promotion for further detail)
Comply with legal and regulatory obligations
Detect and prevent fraud or unauthorised activity

5. Cookies and Tracking

Our Site uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse Site traffic. This may include tools such as Google Analytics and Meta Pixel.

You can manage or disable cookies through your browser settings; however, this may affect your ability to use certain features of the Site.

6. Disclosure of Your Information

We may share your personal information with:

Service providers who help us operate our business, including our eCommerce platform (Shopify), email marketing platform (Klaviyo), payment processors, and delivery/courier partners
Marketing and advertising platforms, such as Meta (Facebook/Instagram), to deliver targeted advertising — where you have not opted out
Professional advisors, such as legal or accounting providers, where necessary
Regulatory or law enforcement bodies, where required by law

We do not sell your personal information to third parties.

Overseas Disclosure

Some of our service providers (including Shopify, Klaviyo, and Meta) may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure these providers handle your information in a manner consistent with the Australian Privacy Principles.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure payment processing, restricted access to personal data, and secure storage systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Access, Correction, and Complaints

You have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate or outdated information
Request deletion of your personal information, subject to our legal obligations (e.g. tax and record-keeping requirements)
Withdraw consent to marketing communications at any time via the unsubscribe link in our emails, or by contacting us directly

If you have a concern about how we've handled your personal information, please contact us at info@thebenbuckler.com. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Age Restriction

The Ben Buckler is an alcohol brand, and our Site is intended for individuals aged 18 years and over. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g. social media, retail partners). We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

The Ben Buckler Whisky Company Pty Ltd ACN 688 876 593 📧 info@thebenbuckler.com 📍 40 Lime Street, Sydney NSW 2000, Australia